Website accessibility statement

Our commitment to how we have made our website accessible for you and our users

Quick facts on worldwide disability

  • 13% (962 million people) worldwide, 1 in 8 people are aged 60+ years old.
  • 10% (528 million people) worldwide, 1 in 10 people show some signs of dyslexia.
  • 3% (253 million people) worldwide, 1 in 33 people have a vision impairment.
  • 25% of people, 1 in 4 adults in the U.S.A. and European Union have arthritis.
  • 15% of people aged 15+ worldwide are illiterate.
  • 25% (12 million adults), 1 in 4 people in the U.K., cannot complete basic online tasks.
Why make life more difficult than it already is?

For more information on these issues read our paper Information on different categories of people for graphic communication, website and information designers including free reusable infographic researched, written and illustrated by us. There is also a freely reusable infographic summarising all the statistics which you can use copyright free, to share on social media or use on website accessibility statements.

How to zoom-in to text and graphics on this website

Visit our Increase size of information and customise webpage to find out how.

Overall graphic communication design

We aimed to make the overall graphic communication design of this website accessible and usable, that builds on best practice guidelines and research. We have also structured this website and the navigation bar, into clear parts.

Clear English

We aimed to make the written content as easy-to-understand as possible, expanded any abbreviations, and tried to use easier‑to‑understand words. This website does however, use some specific industry terminology, which we need to look into how to explain it better (this issue has been addressed, see the Updates heading at the end of this webpage).

Language translation

If you cannot read this website because the text is not written in a language you understand, we recommend using Google Translate.

Website accessibility

Our webpages pass many of the W3C (World Wide Web Consortium) Web Content Accessibility Guidelines (WCAG) 2.0 requirements at levels AAA and AAA. We also used the WAVE Web Accessibility Tool. This website has also been tested using the ChromeVox screenreader software and the VoiceOver accessibility option on a Mac.

Other accessibility features of this website include:

  • Logical and consistent coding and sectioning for webpage code and design.
  • Logical and consistent navigation for keyboard users.
  • A skip navigation link for screenreader and keyboard users.
  • We also conformed to the A11Y Project checklist (in December 2019).
  • Relevant and descriptive alt tags for images.

PDFs (Problem Document Files)

We self-host a few PDF files, and we are aware they are not very accessible. We have tried to give our self-made PDFs the best technical chance of good accessibility, even when exporting from the source file. We have also tried another solution to make the PDFs accessible, however the task of doing this is painful, and even the software that claims to allow people to do it, is confused… This area is very time consuming.

Desktop browser compatibility

This website has been cross-platform and cross-browser tested on Windows and Mac operating systems and currently works fine in the following internet browsers:

  • Firefox, version 65.
  • Chrome, version 72.
  • Safari, version 12.

Please note: you may experience issues with older versions of these website browsers. Best advice is to use the most up-to-date internet browser (Firefox or Chrome) for Windows or Mac.

Mobile browser compatibility

This website has been tested on a range of mobile phones and currently works fine using the setups below:

  • iPhone 8, iOS version 12, Safari 12.
  • iPhone 7, iOS version 12, Safari 12.
  • Samsung Galaxy J3, Android version 8, Chrome 74.

Please note: you may experience issues with older versions of mobile website browsers. Best advice is to use the most up-to-date internet browser (Firefox or Chrome) for your mobile device.

Updates

  • April 2021: we have used tooltips for the industry specific terminology used throughout this website. We feel this is a fun and much better solution than using nothing, and goes a long way to improving plain English and clear language. We have also added an Increase size of information option at the bottom right-side of the yellow navigation bar at the top of webpages, that shows you options for increasing or decreasing the size of all information on our website. And last but not least… we have done extensive text editing of content on our website and have worked on Plain English and clear language issues, however, it is a tricky task with no precise finish or ending.
We monitor and manage designs to make sure they keep working wel…

Accessibility statement date

April 2021 (previous updates: December 2019).